When I first started working at Belk in Columbia Mall, I was put in charge of the Books and Candy departments. I loved to work in Books. I had a lot of experience selling books. Candy was a different story. Despite wanting to sell books, I found that the majority of my time was spent selling candy. Of course, I had to sample the candy to know what I was selling. At least, that was my excuse.
One item we sold a lot of was something called "Smooth N Melty Mints". They were flat and came in several bright colors. They came in a cellophane bag. Most of our sales came from folks planning weddings, because they served them at receptions. They were $3.99 per bag.
A man came into the store on a Saturday in the summer to buy several bags of the mints. He was getting them for his son's wedding that evening. There was a warning on the bag that said not to leave the mints in a hot car. After all, they would melt. He bought the bags and left. A few hours later, he stormed into our store and laid these blobs of melted mints on my counter still in the bags. He said he had driven over to Dutch Square and had left the mints in his car. When he came back out, they had melted in the bags. I showed him the warning on the bag about not leaving them in a hot car, but he was furious and wanted to sue the store for selling a faulty product. He wanted to see my supervisor.
I called her to come out and talk to this angry man. When she heard what had happened, she had to stifle her laughter. I was trying to do the same. I wanted to suggest to the man that he take some scissors and cut the mints, but I knew that would just throw gasoline on a fire. He wanted to exchange the mints for good ones. My supervisor showed him the warning label on the bag, but he wasn't satisfied. He threatened to cut up his Belk charge card and told us he would tell others to do the same, because we sold defective merchandise. My supervisor told me to give him an exchange for new bags, which I did.
My supervisor told me to throw them away. I kept one bag to show customers what would happen if they left the mints in a hot car. It never happened again on my watch.